At Earth Nectar (www.earthnectar.co.za), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data in compliance with South African laws, including the Protection of Personal Information Act (POPIA).
If you have any questions about this policy, please contact us at info@earthnectar.co.za.
Information We Collect
We collect and process the following types of personal information:
- Personal Identification Data: Name, surname, date of birth, email address, phone number, and delivery address.
- Payment Information: Card details or other payment-related data (processed securely by third-party payment providers).
- Account Information: Username, password, and purchase history for registered users.
- Usage Data: Information about how you use our website, including IP address, browser type, and pages viewed, collected through cookies and tracking tools.
How We Use Your Information
The information we collect is used to:
- Process and deliver your orders.
- Verify your identity and ensure compliance with legal age requirements.
- Improve our website’s functionality and user experience.
- Send updates, promotions, and other communications (if you have opted in).
- Comply with legal obligations under South African law.
We will not use your information for purposes unrelated to those stated above without obtaining your consent.
Sharing Your Information
We only share your personal information with:
- Service Providers: Trusted third parties such as couriers, payment gateways, and IT support providers who require your data to perform services on our behalf.
- Legal Authorities: If required to comply with legal obligations or to protect our rights.
- Analytics Providers: Tools like Google Analytics, which help us understand website performance and user behaviour.
We ensure all third parties uphold confidentiality and process your information in compliance with data protection laws.
Cookies and Tracking Technologies
Our website uses cookies to enhance your browsing experience and analyze website traffic. By using our site, you consent to the use of cookies as described below:
- Essential Cookies: Necessary for website functionality.
- Performance Cookies: Help us monitor and improve website performance.
- Advertising Cookies: Track your browsing activity for personalized marketing (used only if you have consented).
You can control cookie settings through your browser. Note that disabling cookies may affect the website’s functionality.
Protecting Your Information
We implement industry-standard security measures to protect your data, including:
- Secure Socket Layer (SSL) encryption for all transactions.
- Regular monitoring of our systems for vulnerabilities.
- Access restrictions to personal information, are limited to authorized personnel only.
However, no method of data transmission over the Internet is completely secure, and we cannot guarantee absolute security.
Your Rights
Under POPIA, you have the following rights regarding your personal information:
- Access and Correction: Request access to or correction of your data.
- Deletion: Request that we delete your personal information, subject to legal obligations.
- Withdrawal of Consent: Withdraw your consent for non-essential data processing, such as marketing communications.
- Lodging Complaints: File a complaint with the Information Regulator if you believe your data has been misused.
To exercise these rights, contact us at info@earthnectar.co.za.
Retention of Data
We retain your personal information only as long as necessary to fulfil the purposes outlined in this policy or comply with legal requirements. Once the retention period ends, your data will be securely deleted or anonymized.
Minors
Our website and services are intended for individuals 18 years and older. We do not knowingly collect personal information from minors. If we become aware that data has been collected from a minor, it will be promptly deleted.
International Data Transfers
Since Earth Nectar operates in South Africa, all data is stored and processed within the country. If international data transfers are necessary, we will ensure adequate protection measures are in place.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:
Email: info@earthnectar.co.za
Website: www.earthnectar.co.za